How VNN handles orders, payments, and returns.
Thank you for choosing VNN. We guarantee accurate descriptions and quality-verified components as presented on our website, and inspect each item under the microscope before packing. To protect against shipping damage, mismatch, or missing parts, you have five days from delivery to report a complaint and raise a ticket.
Payment is due immediately unless you have previously applied for and negotiated extended payment or credit terms. Minimum order value is 150 euros. We accept Master Card, Visa, American Express, Discover, money order, bank wire transfer, and company cheque. No personal cheques.
Prices do not include packaging, freight, insurance, customs duties, or VAT.
We strive to minimise returns. Due to the nature of the products and our strict quality-control policy, we cannot offer cancellation or return/replacement without a valid reason. The cost of returns is borne by the sender; where a return results from our error, we cover the cost.
To start a return, contact refunds@vnnpart.com. Material must be in new, resaleable condition unless accompanied by a failure-analysis report. A restocking fee may apply.
Send us the details and we'll route it to the right team.
Send a part number and we'll come back with availability and pricing.